Refund and Return Policy

1. Returns Policy

At Piagfineunie, we strive to ensure your satisfaction with our products. If, for any reason, you are not completely satisfied with your purchase, you may return the items within 30 days from the date of delivery. To be eligible for a return, please ensure the following conditions are met:

  • Condition of Items:

    • Items must be unused, unworn, and in their original packaging.
    • All tags and labels must be intact.
    • Items should not be damaged, altered, or used.

  • Exceptions:
    Certain items are non-returnable, including but not limited to:

    • Clearance or discounted items.
    • Perishable or consumable goods.
    • Personalized or custom-made items.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us:

    • Reach out to our customer service team via email at info@piagfineunie.com or call (813) 839-0130 within the 30-day return period.
    • Provide your order number, details of the items you wish to return, and the reason for the return.

  2. Return Authorization:

    • Once your return is approved, we will provide you with a return authorization and detailed shipping instructions.
    • Please note that returns without an authorization may be refused.

  3. Pack Your Items:

    • Ensure the items are securely packed in their original packaging.
    • Include a copy of your order receipt or return authorization in the package.

  4. Ship the Items:

    • Use a trackable shipping service to send the package to:
      4520 Bay Spring Ct, Tampa, Florida, 33611
    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved:

  • Refund Method:

    • Refunds are issued in the original payment method (credit/debit card, PayPal, etc.).
    • Refunds typically take 5-10 business days to process once the returned items are received and verified.

  • Partial Refunds:

    • If items are not returned in their original condition, or if parts/accessories are missing, a partial refund may apply.

4. Exchange Policy

If you prefer an exchange, we offer the option to exchange items for the same product or a different item of equal or lesser value. To request an exchange, please follow the same return process outlined above.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team immediately at info@piagfineunie.com or (813) 839-0130 within 7 days of receiving your order. We will arrange for a replacement or a refund, including return shipping for the damaged or incorrect item.

6. Exceptions and Limitations

  • Late Returns: Returns received outside of the 30-day return window may be refused or subject to a partial refund at our discretion.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.
  • Final Sale and Clearance Items: Certain items, such as clearance or discounted products, are final sale and not eligible for returns or exchanges.

7. Governing Law

This Refund and Return Policy is governed by the laws of the State of Florida, U.S.A., and any disputes shall be resolved in the courts of Hillsborough County, Florida.

8. Contact Us

For any inquiries related to returns or refunds, please contact us at:
Email: info@piagfineunie.com
Phone: (813) 839-0130
Website: https://piagfineunie.com